CSManager® Service Desk Management provides a Single Point of issues tracking and logging across the entire business making for easy communication needs of both users and support personnel’s. Allowing users to open tickets on the go from any device at any time within an expansive list of topics and incidence types which can be grown and scaled out horizontally, incident tracking is easily tracked to get proper SLA adherence. From new projects to daily support routines, all tickets can be tracked effectively by multiple groups while the best fit solution is recorded to build the organizational user knowledge base.
Now able to tie a user ticket to a requisition, our service desk enables your business effectively track and validate spending made by support units in procuring replacement parts for users
With our Service Desk module you can;
- Log internal issues while in and out of the office
- Get issues tracked and resolved by a support person or support group
- Get time to resolution of issues logged and conformance to Service Level Agreement SLA/OLA
- Trace issues and item request to their respective ticket owners