Job Summary
The customer service Officer position is responsible for providing quality and efficient customer service directly to customers
Duties and Responsibilities
• Providing help and advice to prospective or present customers using our organisation’s products or services
• Communicating courteously with customers by telephone, email, letter and face to face
• Keeping accurate records of discussions or correspondence with customers
• Analysing statistics or other data to determine the level of customer service organisation is providing
• Identifying how we can best help customers
• Writing reports analysing the customer service that our organisation provides
• Learning about organisation’s products or services inside out and keeping up to date with changes
• Processing customer orders and up-selling products based on identifies customer need
• Developing feedback or complaints procedures for customers to use
• Improving customer service procedures, policies and standards for our organisation
• Meeting with managers to discuss possible improvements to our customer service
• Training staff to deliver a high standard of customer service
• Leading or supervising a team of customer service staff.
Requirements:
• Minimum of HND/BSc
• 2 – 3 years’ customer service experience in a related sector
• 1 – 2 years E-commerce experience is desirable
• Computer Skills – MS office packages
• Self-motivated, delivers quality work and is proactive
• Ability to work to targets
• Result driven and ability to self-manage
• Fast and accurate typing
• Sound interpersonal skills
• Dynamic and enthusiastic person with good written and verbal communication skills
• Persuasion and Influencing skills, strong negotiating skills
• Must have completed NYSC
• Should be resident in Lagos state.
Interested and qualified candidates should send their CVs to kilimallcareersng@gmail.com
Offer Ends: 8th May, 2017